PM/05: Giving and receiving feedback

Giving and Receiving Feedback

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Feedback is an essential part of the learning process. Without feedback it is difficult to know how we are performing for example against the standards that are set or our goals. Some of the most useful feedback that we get is about our behaviour, the effect that is has and how others construe it. So feedback provides invaluable information that allows us to learn and grow from any experience and thus become more effective in what we do and in our interactions with others.

However despite its inherent value, feedback can often be difficult to give or receive  – and this can apply whether the feedback is seen as negative or positive.


Welcome and introduction

What makes feedback effective?

  • Sharing existing knowledge and experiences

Guidelines for Giving Feedback

  • BOOST Model
  • BOOST in practice
  • Oral and written feedback

Structuring Feedback

  • The Feedback Sandwich
  • BiFF

Group Exercise in Trios

  • Round 1
  • Round 2
  • Round 3
  • Plenary Review

Two Styles of Feedback

  • Push and Pull

Guidelines for Receiving Feedback

  • LACAR

Sensitive or Challenging Situations

  • What situations do you find challenging?
  • Strategies
  • Preparation, Having the Conversation and Follow Up

Group Exercise

Action Planning and Close

Remember: All of our courses are individually designed to meet our clients’ needs. This programme is just an illustration of what the course can cover.