PM-01

Managing Poor Performance

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This interactive workshop is aimed at all managers who wish to improve their knowledge, skill and confidence in managing challenging performance issues. It stresses the need to use a proactive, constructive and consistent approach to managing poor performance and gives valuable practical tools and strategies to assist managers in this area.

The course focuses on how managers can maximise good performance at work, the need to understand the “root cause” of poor performance and how to resolve issues effectively using informal and formal approaches as appropriate.

The course can be tailored to reinforce internal company policies and procedures and will reflect best practice as well as employment law considerations.


Introduction and course objectives

A Performance Scenario

  • Introductory group exercise highlighting key aspects of managing poor performance and the danger of making assumptions
  • Benefits and challenges of managing poor performance

Understanding Performance

  • The importance of having standards of performance/behaviour clearly defined and understood.
  • Group Exercise: How are standards defined and communicated in your teams? How are standards embedded and reinforced in practice?
  • How effectively is performance assessed and measured?

Managing Poor Performance

  • Defining poor performance. The gap between desired and actual performance
  • The need for specific evidence and examples. Ensuring a consistent approach
  • Exploring reasons for the gap and getting to “root cause”
  • The difference between conduct v capability
  • The Skill-Will Matrix

Taking Informal Action

  • Exploring options to close the performance gap
  • The benefits of feedback, training, coaching, mentoring etc.
  • Dealing with personal and sensitive issues
  • Sources of support
  • Being clear on roles and responsibilities
  • Agreeing actions. Monitoring and reviewing performance
  • Documentation and next steps

Skills Practice

  • Group Exercise around poor performance. Planning a 1:1 conversation

Formal Action

  • Key steps in Formal Disciplinary Procedures
  • Key steps in Formal Capability procedures
  • Rights, Roles and Responsibilities
  • Appeals

The broad legal framework

  • The law as it affects managing performance
  • Express and implied contractual terms
  • Dismissal and Discrimination law
  • Scenarios and Case Law

Management skills

  • A checklist of skills needed to manage poor performance effectively
  • Identifying individual strengths and areas for development
  • Mini skill-building exercises e.g. listening and questioning etc.

Skills Practice tailored to group

  • Managing Poor Performance scenarios and skills practice
  • These will be tailored to suit client needs but may include holding a 1:1 conversation around poor performance issues; giving difficult feedback; exploring reasons for poor performance and agreeing a performance improvement plan etc.

Open forum

Discuss participants’ remaining issues/concerns and ‘what if …’ scenarios

Round Up session

  • Final questions and review of key issues from the day
Remember: All of our courses are individually designed to meet our client’s needs. This programme is just an illustration of what the course can cover.