Introduction and course objectives
A Performance Scenario
- Introductory group exercise highlighting key aspects of managing poor performance and the danger of making assumptions
- Benefits and challenges of managing poor performance
- The importance of having standards of performance/behaviour clearly defined and understood.
- Group Exercise: How are standards defined and communicated in your teams? How are standards embedded and reinforced in practice?
- How effectively is performance assessed and measured?
Managing Poor Performance
- Defining poor performance. The gap between desired and actual performance
- The need for specific evidence and examples. Ensuring a consistent approach
- Exploring reasons for the gap and getting to “root cause”
- The difference between conduct v capability
- The Skill-Will Matrix
Taking Informal Action
- Exploring options to close the performance gap
- The benefits of feedback, training, coaching, mentoring etc.
- Dealing with personal and sensitive issues
- Sources of support
- Being clear on roles and responsibilities
- Agreeing actions. Monitoring and reviewing performance
- Documentation and next steps
- Group Exercise around poor performance. Planning a 1:1 conversation
- Key steps in Formal Disciplinary Procedures
- Key steps in Formal Capability procedures
- Rights, Roles and Responsibilities
The broad legal framework
- The law as it affects managing performance
- Express and implied contractual terms
- Dismissal and Discrimination law
- Scenarios and Case Law
- A checklist of skills needed to manage poor performance effectively
- Identifying individual strengths and areas for development
- Mini skill-building exercises e.g. listening and questioning etc.
Skills Practice tailored to group
- Managing Poor Performance scenarios and skills practice
- These will be tailored to suit client needs but may include holding a 1:1 conversation around poor performance issues; giving difficult feedback; exploring reasons for poor performance and agreeing a performance improvement plan etc.
Discuss participants’ remaining issues/concerns and ‘what if …’ scenarios
Round Up session
- Final questions and review of key issues from the day
Remember: All of our courses are individually designed to meet our client’s needs. This programme is just an illustration of what the course can cover.