Terms & Conditions

Payment terms

We will invoice for the full cost of each course immediately after delivery. Payment should be made within 14 days of the date of the invoice. If payment is not made on time we reserve the right to cancel any outstanding courses and in such circumstances we will not be responsible for any costs you may incur as a result.

Failure to settle invoices within the 14 day period will result in further action being taken to recover the outstanding amount. Any legal or other costs we incur in pursuing overdue amounts will be added to the overall amount due.


Unless otherwise stated all materials for our courses will be provided in electronic format at least two working days before the course takes place.  If you would like us to arrange for the production of course packs in hard copy format then we will be happy to arrange this and will add any printing and delivery costs to your bill.

Materials provided as part of a course are for the purposes of that course only.  They should not be copied or distributed to anyone who has not attended the course without the express permission of In-Company Training Services Ltd.


The course fee, unless otherwise agreed, does not include any expenses incurred by the trainer in attending the course.  Travel and accommodation costs will be added to your bill – or invoiced separately.  We will endeavour to ensure that such expenses are reasonable. Only standard class train fares will be charged.  Mileage will be charged at 45 pence per mile.  Hotel accommodation will vary according to location but will usually be in the four-star range. Meals may be charged but we will not charge you for any alcohol consumed!


We understand that circumstances may intervene to prevent a course from taking place and we will, wherever possible, agree to re-arrange a course without extra charge.  However where a course is cancelled at short notice, the following fees shall apply:  Between 4 and 2 weeks’ notice: 50 per cent of the course fee. Between 2 and 1 week’s notice: 75 per cent of the course fee and for cancellation with less than one-week’s notice the full fee for the course will be charged.

In the unlikely event that a trainer becomes unavailable for a course we will always attempt to find a suitable substitute – subject to your agreement.  However if we are unable to do so we reserve the right to cancel the course.  We will of course refund any monies charged to you in connection with the course and if we give less than two weeks’ notice of cancellation we will reimburse you for any direct expenses you have incurred in relation to venue or catering costs.  We cannot be held responsible, however, for any other costs or any consequent loss you may suffer as a result of the cancellation.


We do our best to ensure that all of the information provided in delivering a course is accurate and reliable.  However we are not in business as lawyers or consultants and the information we give in our courses is not intended to be a substitute for legal advice.  We can accept no responsibility for any losses incurred as a result of any information given in one of our courses or as a result of anything a trainer may say during the course.  Our trainers will always answer questions as helpfully as possible but any such answers are given on the strict understanding that they do not amount to legal advice and will not be acted on without seeking full legal advice where appropriate.